| Chief Administrative Officer - Hospital of the University of Pennsylvania - PeriOp Services Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? Position Description: Transition of Perioperative Leadership Model Conceptual Narrative/Talking Points ? As we work towards the future of HUP and an expanded geographic footprint, there is a need to step back and evaluate our current structures and processes to ensure that we are serving patients optimally. ? The expansion of Perioperative Services to include procedures more broadly is an important strategic approach that will enhance the safety and quality of care for all patients undergoing procedures at HUP through the development of a single standard of care for all patients undergoing procedures. ? Work over the past 18-months in the EP and Cath labs has begun to move us in this direction. Under perioperative leadership, workflows and processes in these areas have been redesigned to improve patient flow and efficiency. We are in the early stages of discussion about incorporating Women’s Health procedures under this umbrella and it is anticipated that other procedural areas could follow. ? This strategic approach requires a different leadership structure that includes a Physician Leader and a Chief Administrative Officer dyad. ? The Physician leader will serve as a member of the HUP Executive Team and provide thought leadership in the procedural spaces. This individual will work with HUP leadership in the Procedural/Operative, Anesthesia, Nursing and other supporting departments. They will set strategic goals, provide oversight for key procedural operations, enhance physician engagement, and help ensure the highest quality patient care. ? The Chief Administrative officer for Procedural Services will serve as the business and operations resource for procedural areas at facilities within the Hospital of the University of Pennsylvania (HUP) and facilities performing procedures that are operating under the HUP license. They will also serve as a member of the HUP Executive team and will be an integral member of the Periprocedural leadership team. Position Summary: The Chief Administrative Officer (CAO) for the Hospital of the University of Pennsylvania (HUP) Perioperative and Procedural Services will have overall responsibility for the successful development, implementation and alignment of operational, strategic and programmatic initiatives for HUP Perioperative and Procedural Services. This scope will include all operative and selected procedural services in the region that are being provided on the HUP license. The core responsibilities will include: Provide administrative leadership for the HUP OR Executive Committee, and the HUP OR Executive Committee overseeing the coordination of outpatient, and inpatient care of operative/procedural patients. Development and oversight of the quality and performance improvement programs for HUP Procedural Services in alignment with stakeholders throughout the Health System. Participation on hospital and faculty practice leadership teams; work with the relevant Department Chairs, Division Chiefs, Department COOs, Executive Directors and leaders at other Entities to manage/negotiate the complex needs of various stakeholders across the Health System in realizing the strategic goals of Procedural Services. Work in concert with Physician partners to ensure that operational, strategic and programmatic initiatives consistently adhere to all regulatory requirements. Work with relevant partners to ensure that complex decisions are always aligned with the principles of finance, patient safety and the highest levels of patient care. Collaborates with key stakeholders on developing the capital requests annually; Leads the process for annual budget development. The CAO of HUP Procedural Services reports directly to HUP CEO or their designee and is a member of the HUP executive team. Clinical Operations Management Oversight - Lead clinical operations in the HUP Procedural Service including HUP licensed Procedural Services at PMR & ISC in optimizing the advancement of disease-based planning within day-to-day clinical operations.
- Ensure that the HUP Procedural meets operating guidelines as established by Procedural & OR Executive Committee from time to time, including but not limited to: OR utilization, patient access, revenue cycle, patient satisfaction and quality goals.
- Using benchmarking and relevant market data, develop, advance and deploy appropriate dashboard and other management tools across all Procedural sites within PENN MEDICINE, ensuring relevant adjustments as needed for various locations.
- Promote patient engagement and ensure a consistently outstanding experience for patients.
- The CAO of HUP Procedural Services along with the CEO, Physician Leaders and the HUP Executive Team will provide high-level oversight of all procedural services on the HUP license in the domains of quality, patient safety, patient engagement, finance and patient flow or capacity optimization. This includes all sites on and off campus, spread throughout the region.
- Provide executive leadership in ensuring successful execution of quality, cost and process variation management
- Clinical Portfolio Growth
- Work with departments and administrators across the health system to ensure professional services are able to meet and/or adjust for volume and financial pro forma on short and long-term bases. Update long-term plans annually during budget process.
- Work with physician leaders, nursing leadership, other clinical and administrative leadership to ensure programmatic growth and advancement growth targets and quality goals are developed and achieved.
- Coordinate the development of annual PeriOp and Procedural marketing plan, in collaboration with Chief Marketing Officer, Service Lines, and marketing staff including internet strategies, consumer and physician marketing strategies, etc.
- Serve as key administrative representative for the Marketing Department to implement marketing campaigns, community outreach and other events specifically designed to enhance reputation and build utilization of Procedural Services.
- As requested, work with donors in order to secure support and meet expectations of major gifts
- Collaborate with Development Department to coordinate development related events related to HUP Procedural Services
Minimum Requirements: Master's Degree: Advanced degree in business or a clinical discipline such as nursing, health care administration, or similar is requirements and 7-10 years experience within procedural services in complex health care system. X Must be strategic thinker X Ability to build consensus around a common vision X Possess a broad range of entrepreneurial talents and is success-driven X A thoughtful individual, politically astute with strong diplomatic skills. Outstanding relationship building skills X Outstanding management skills and the ability to hold a diverse constituency accountable to implementing transformative change X A demonstrated track record of success in creating an environment that facilitates an outstanding patient experience for each and every patient X Demonstrated successful relationship building all levels of staff, physicians and executives X Comprehensive understanding of hospital operations including process improvement / optimization experience X Strong analytical skills, specifically with business and functional requirements development X Possess a broad range of entrepreneurial talents and is success-driven X Demonstrated ability to collaborate with individuals and influence in various roles and levels X Demonstrated negotiation skills X Ability to build consensus around a common vision X Ability to work in a highly matrixed structure and have the professional presence to make recommendations to senior leadership X Demonstrated organizational leadership skills X Effective communication skills in various methods, verbal, written, and presentations X Demonstrated interpersonal/verbal communication skills X Results-oriented X A strong business sense, with the ability to formulate goals and implement and execute on strategies X Ability to work in a fast-paced environment, juggle competing priorities and meet concurrent deadlines - Influence and Relationship Building – This person must have an exceptional ability to communicate at all levels of an organization.
- Negotiating – This individual must have well developed strategic and negotiating skills.
- Strategy and Execution – The individual must possess strong intellect and a capacity for strategy and vision, but must also be highly disciplined in execution and process management and leadership.
- The ability to instill within the departments a rigorous approach to financial management in every aspect of their work.
- A passion and knowledge to inspire others to also introduce new perspectives to find the best solutions and understand how to evaluate effectiveness of these initiatives.
- Willingness to take risks and understand the benefits of getting it right.
- Emotional intelligence.
- Strong communication skills, both verbal and written. Must be able to clearly convey key messages in large groups and one-on-one settings.
- Results-oriented with a bias toward action. Maintains high standards for oneself and her/his team.
- A mature professional who is focused and able to work well.
To apply, go to: https://careers.peopleclick.com/careerscp/client_pennmedicine/external/jobDetails/jobDetail.html?jobPostId=94585&localeCode=en-us AA/EOE, m/f/d/v | 
