As a critical member of the executive leadership team, the Chief Nursing Officer (CNO) reports directly to the President of Aurora St. Luke’s Medical Center. The CNO will be responsible and accountable for the overall delivery and management of nursing professional practice, education, professional development, research, administration, and clinical services. Areas of responsibility include perioperative services, endoscopy, emergency services, cardiac services and all inpatients units.
This role provides the overall strategic direction of the nursing program and practices including the integration of operational and clinical management functions. Participates in the development, implementation and coordination of quality, cost effective patient care and other programs contributing to optimum patient care and educational needs of the community.
The CNO will be a visionary leader, guiding the execution of the strategic plan to achieve the organizational mission and vision. The CNO’s vision will support the existing high standards and goals for nursing practice while he/she will work closely with the Aurora St. Luke’s Medical Center President, senior leadership, physician leaders, as well as leaders across the Advocate Aurora Health System, ensuring and enhancing Aurora St. Luke’s Medical Center as a clinical practice environment that is patient centered, with unsurpassed clinical quality and patient safety.
Oversees the development and implementation of nursing practices, effectively and efficiently utilizing resources to provide "the right care, in the right place, at the right time" for areas of accountability. Monitors productivity and maintenance targets and standards to measure effectiveness and efficiency of resource utilization.
Oversees the development and implementation of quality and care management programs to effectively monitor, evaluate and improve the quality and appropriateness of care delivered to patients. Collaborates with the governing body, management, medical staff and clinical areas to plan, promote and conduct quality assessment and improvement activities.
Provides direction and support to applicable departments along with ensuring fiscal accountability, effective personnel management, and ongoing quality improvement.
Develops short- and long-term strategic plans, including growth and innovation strategies. Ensures nursing strategies within the medical center align with patient service market, market group, and system strategies align and effectively support the achievement of the organization's objectives and mission.
In partnership with the Chief Medical Officer, lead quality improvement and clinical transformation programs that enhance clinical outcomes, patient satisfaction, safety, and efficient patient flow.
Ensures adherence to and assists in the achievement of clinical performance outcomes and measurements utilizing a collaborative process that focuses on commitment, performance improvement, and the use of best practices.
Work with clinical leadership across all medical center entities to advance the shared leadership model that supports effective clinical decision making at the point of care.
Evaluates health care technology and/or nursing information management systems, requirements for nursing staff, and the potential improvement of care provided and staff effectiveness and efficiency.
Establish effective relationships and open communication between nursing staff, medical staff, ancillary departments, and the Chief Medical Officer in order to establish partnerships on program development, performance improvement, and operational enhancements.
Be accountable for a culture of people excellence in which the leaders and employees are engaged in a way that demonstrates mutual trust, respect, care, and concern.
Role Models the components of the ANCC Magnet Recognition Program® and supports the Global Issues in Nursing and Health through Transformational Leadership, Exemplary Professional Practice; New Knowledge, Innovation and Improvement; Structural Empowerment and Empirical Quality Results.
Supports professional nursing practices and the nursing shared governance structure. Directs quality and efficiency improvement efforts including the continuous evaluation of nursing practices, patient care delivery models and collaboration between nursing staff, physicians and other clinical practitioners.
Supports the provision of clinical facilities for nursing education programs. Interacts with other nursing leaders and nursing educators to recommend changes in curricula and communicate clinical and/or managerial learning opportunities available within the medical center which would be beneficial to students while improving nursing care provided to patients.
Interprets and complies with all federal, state, and local laws, regulations, and standards as they relate to nursing services.
Develops and maintains strong physician relationships ensuring effective, proactive and ongoing communication.
Oversees the development and administration of policies and procedures to accomplish department-specific and organizational initiatives.
Find meaningful and useful ways to connect with front line staff by being visible and by demonstrating professional, consensus building advocacy.
Performs human resources responsibilities for staff which include interviewing and selection of new employees, promotions, staff development, performance evaluations, compensation changes, resolution of employee concerns, corrective actions, terminations, and overall employee morale.
Positively engage staff in data driven decision making that is transparent, involves two-way communication, and achieves shared results in a timely manner.
Develops and recommends operating and capital budgets and controls expenditures within approved budget objectives.
Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to the organization's business.
Eligible for RN licensure in the state of Wisconsin.
Ideally 15 years of experience in nursing and health care administration that includes experiences in overseeing nursing practices and operations for a medical center within a large complex healthcare organization and developing and maintaining quality nursing programs. Includes 5 years of management experience in management of staff and budgets.
Demonstrated commitment to the ANCC Magnet Recognition program.
Skills and demonstrated experience in developing, facilitating, and leading nursing programs and initiatives which align with organizational goals and objectives.
Strong operational and financial acumen with a track record of leading and partnering around a vision for clinical excellence.
An individual who is known to be a highly effective leader – who can both sit at the executive table and relate to and engage with interdisciplinary teams of clinicians, specifically bedside caregivers.
Strong demonstrated transformational and complex, matrixed leadership skills (inspires, problem solves, communicates across multiple organizations, executes) to champion achieving the vision of the organization.
Strong communication skills and proven ability to build internal and external relationships – a demonstrated track record of working successfully with physicians and physician leaders, diverse management teams, community, and system leaders.
A proven leader of people who is able to recruit, develop and mentor a top-notch team capable of supporting future growth and who has demonstrated leadership in promoting diversity and inclusion in the workplace and community.
An approachable and energetic individual who is visible and wants to serve those closest to the patient.
Comprehensive knowledge of effective best practice in nursing operations, regulations, and guidelines.
Excellent written and verbal communication skills and the ability to communicate effectively with all levels of employees, which is necessary to collaborate with management/executives/other organizations.
Skills and demonstrated experience in establishing excellent working relationships and strategic partnering with various teams and executives across a large organization to achieve a shared vision, values and objectives.
Master's Degree in Nursing, or Health Care Administration, or Business Management or related field. If Master’s Degree is not in Nursing, then must have Bachelor’s or other advanced degree in Nursing.
About Aurora St. Luke's Medical Center
Aurora St. Luke’s Medical Center (ASLMC) is part of Aurora Health Care, an integrated, not-for-profit health care provider serving communities throughout eastern Wisconsin and northern Illinois. Aurora Health Care began in 1984 when St. Luke’s Medical Center and Good Samaritan Medical Center, both located in Milwaukee, came together to form Aurora Health Care.
On April 1, 2018, Aurora Health Care and Advocate Health Care officially merged and became Advocate Aurora Health (AAH). AAH is the 10th largest not-for-profit, integrated health system in the United States and a leading employer in the Midwest with more than 70,000 team members, including more than 22,000 nurses and the region’s largest employed medical staff and home health organization. A national leader in clinical innovation, health outcomes, consumer experience and value-based care, the system serves nearly 3 million patients annually in Illinois and Wisconsin across more than 500 sites of care. AAH is engaged in hundreds of clinical trials and research studies, and is nationally recognized for its expertise in cardiology, neurosciences, oncology and pediatrics. AAH contributed $2 billion in ...charitable care and community health services to its communities in 2018.
Aurora St. Luke’s Medical Center is a quaternary hospital known for remarkable treatment options and experienced specialty doctors practicing at the forefront of their fields. It provides advanced care and is the pioneer for numerous new procedures and technologies. Aurora St. Luke’s Medical Center earned its reputation as Wisconsin’s leading medical center and is a national destination hospital for highly specialized care in the areas of heart and vascular, neuroscience, cancer, organ transplant, orthopedics and gastroenterology. ASLMC owns and operates Aurora Walker’s Point Community Clinic, the largest free clinic in the state.
Aurora St. Luke’s is designated a Magnet® hospital by the American Nurses Credentialing Center (ANCC) for outstanding nursing care. Aurora St. Luke’s is one of just eighteen hospitals in the country to have earned this designation five consecutive times.
Aurora St. Luke’s is the first in the nation and the only hospital in Wisconsin with a heart care team on site 24/7, 365 days a year. The hospital has a world-class neuroscience team, led by an internationally renowned neurosurgeon who pioneered the minimally invasive expanded endonasal approach for removing brain tumors. ASLMC specialists routinely perform many groundbreaking hybrid procedures that provide minimally invasive options for complex problems like valve disease, aneurysms and heart rhythm disorders, giving patients innovative, customized options for their care.
Aurora St. Luke’s was first in the state and today performing more direct visualization procedures than any other hospital in Wisconsin – helping doctors to quickly diagnose and treat gastroenterology conditions. In addition, ASLMC is one of the first institutions in the world to offer a new skin cancer research study that trains a patient’s immune system to kill cancer cells.
AURORA ST. LUKE’S MEDICAL CENTER KEY STATISTICS
Staffed Beds: 600+
Emergency Visits: 80,000+
Ambulatory Visits: 250,000+
Inpatient Admissions: 25,515
Net Patient Revenue: $1,257,757,195
Team Members: 5,179
Nurses with BSN or higher education: 79%
Aurora St. Luke’s Medical Center Hospital Recognitions
• Aurora St. Luke’s is designated a Magnet® hospital by the American Nurses Credentialing Center (ANCC) for outstanding nursing care. Aurora St. Luke’s is one of just eighteen hospitals in the country to have earned this designation five consecutive times.
• Aurora St. Luke’s is nationally ranked U.S. News & World Report for Cardiology & Heart Surgery, Gastroenterology & GI Surgery, and Geriatrics – and recognized as a top performer in 16 different categories.
• The transplant program at Aurora St. Luke’s is among the top 5 percent in the nation, having performed 955 heart transplants as of January 2020.
• Aurora St. Luke’s implanted the first transcatheter aortic valve replacement in Wisconsin and today performs more replacements than any other health system in the state.
• Aurora St. Luke’s is recognized for cardiac and stroke care by the American Heart Association and American Stroke Association – one of only 26 hospitals in the nation to receive “Triple Recognition” in 2013 and the only in Wisconsin to earn double gold honor.
• Aurora St. Luke’s is one of America’s Best Breast Centers, meeting the highest standards of the National Accreditation Program for Breast Centers and carrying the Breast Imaging Center of Excellence sea from the American College of Radiology.
Partnership with Advocate Health Care
ADVOCATE AURORA HEALTH KEY STATISTICS
Unique Patients: 2.7M
2018 Community Benefit: $2.1B
Patient Portal Users: 784,000
Walgreen’s Clinics: 63
Outpatient Locations: 500
Team Members: 70,000
Employed Physicians: 3,300
Aligned Physician Partners: 4,800
In addition to Aurora St. Luke’s Medical Center, AAH includes four other hospitals in Milwaukee County:
• Aurora St. Luke’s South Shore (ASLSS) – Serving the southeast corner and municipalities of Milwaukee County, this full-service community-centered hospital provides a full spectrum of medical and surgical care, inpatient and outpatient behavioral health services, and 24/7 emergency care.
• Aurora Sinai Medical Center (ASMC) – Milwaukee’s last remaining hospital in the heart of the City of Milwaukee, Aurora Sinai serves the north and northwestern municipalities in Milwaukee County and well beyond. Aurora Sinai is regionally recognized for outstanding services in orthopedics and bariatric surgery, and exceptional care for women and infants, including neonatal intensive care and maternal addiction recovery. Additionally, this hospital is nationally recognized for its Acute Care for the Elderly (ACE) unit, which works to decrease the risk of functional decline that sometimes occurs during hospitalization of patients who are frail or have memory loss. This hospital has provided emergency care, counseling, emotional support and forensic nursing for more than 30 years for survivors of sexual assault.
• Aurora West Allis Medical Center (AWAMC) – Uniquely positioned and embedded within the second-largest city within Milwaukee County, this hospital offers a complete range of inpatient, outpatient and emergency care programs, as well as the Aurora Women's Pavilion, where women at all stages of life receive comprehensive, respectful care in a relaxed, healing environment. AWAMC’s birthing center delivers more babies than any other healthcare provider in the state and includes a Level III Neonatal Intensive Care Unit.
• Aurora Psychiatric Hospital (APH) – This innovative hospital has been providing quality behavioral health care and behavioral health services since 1884. People of all ages are served with a full continuum of inpatient and residential behavioral health care and addiction-recovery programs, with transitional and outpatient offerings during the day and evenings. Aurora Psychiatric Hospital (APH) also hosts Kradwell School, one of Southeastern Wisconsin’s only specialty schools for children and adolescents who have behavioral health issues.
PATIENT CARE SERVICES
Aurora St. Luke’s Medical Center exemplifies a culture of excellence in nursing practice, working together with physicians and partners across all disciplines to ensure quality patient care and excellent clinical outcomes for its patients.
Shared Governance Model
Advocate Aurora Health System Nursing Shared Governance (AAHNSG) provides a structure for evidence-based nursing practice for our patients, families, significant others, peers, physicians, other disciplines and the community at large while enabling the enculturation of professional nursing practice. AAHNSG operationalizes the Advocate and Aurora Nursing Professional Practice and Care Delivery models. Together these models provide a framework and a common language to describe professional nursing practice within Advocate Aurora Health.
Nursing Professional Practice Model
Aurora St. Luke’s Medical Center’s professional practice model supports their belief in high quality patient care by offering nurses support in their everyday practice. The below diagram outlines the robust model in place.
Nurse Residency Program
The one-year Aurora Health Care Nurse Residency Program helps new nurses grow professionally with guidance from supportive cohorts, training opportunities and monthly interactive learning sessions focused on patient outcomes, leadership and other professional roles.