The Vice President of Nursing and Chief Nursing Officer’s number one responsibility is to deliver the most remarkable patient experience, in every dimension, every time, and understand how he or she contributes to the health system’s vision of achieving that commitment to patients and families. The CNO will provide leadership in clinical strategy and standardization for Novant Health nursing practice and patient care across the healthcare system. She/he maintains accountability for the provision of high quality, safe patient care across the corporation, consistent with the Novant Health mission, vision, values and strategic plan. The CNO ensures that key areas are aligned for the continued development and implantation of a strategic plan for nursing.
Primary Duties and Responsibilities
Ensures that nursing practice is governed by professional nurses.
Participate in leadership of the healthcare organization as a full member of the executive leadership team. This includes working with governing bodies such as the Board of Trustees, Medical Executive Committee and VP councils.
Consistently models the mission, vision and values of Novant Health.
Participates in the strategic plan of the healthcare organization, and leads the development of the vision/strategic plan for nursing.
Provides operational leadership and guidance for all core processes.
Effectively manages conflict and resolution.
Serves as an agent of change.
Identifies and removes barriers that impede established goals.
Adheres to ethical standards (such as, ANA’s Guide to Code of Ethics for Nurses with Interpretive Statements, 2015).
Seeks opportunities to engage in educational opportunities for ongoing personal development.
Participates in professional organizations and community boards/activities.
Maintains and fosters strong partnerships with local schools of nursing and the academic community at large.
Evaluates and revises systems and processes of nursing services to ensure achievement of nurse-sensitive patient, client, and family-centered outcomes.
Demonstrates knowledge of process of improvement principles and applies appropriately to improve patient care outcomes.
Actively engages nurses, physicians, interdisciplinary team members, and leaders to improve systems.
Ensures ongoing innovation within nursing services.
Facilitates the conduct, dissemination, and utilization of research.
Participate in programs that study and benchmark nursing-sensitive metrics (e.g., National Database of Nursing Quality Indicators).
Ensures integration of appropriate technologies to meet the needs of professional nursing.
Ensures compliance with all regulatory agencies and boards of nursing.
Ensures the delivery of Novant Health services standards by nursing team members with timely service recovery, as needed.
Monitors patient engagement scores and co-creates strategies for improvement with team members and leaders.
Serves as a patient advocate.
Fosters a collaborative environment that maximizes the patient’s and family’s ability to make informed decisions.
Provides opportunity for customer input into policy development.
Ensures delivery of culturally-competent care.
Team Member Engagement:
Establishes a strong professional practice environment, including interdisciplinary collaboration, shared governance, and professional models of care, team member development and evidence based practice.
Ensures registered nurse participation in decision-making at various levels of the organization.
Actively guides nursing to align with strategic initiative within the profession (such as those documented in The Future of Nursing: Leading Change, Advancing Health, IOM, 2010)
Coordinates the development of goals, objectives and action plans to achieve staff education and development.
Monitors team member engagement results and co-creates strategies for improvement with team members, leaders, and human resource partners.
Serves as a professional role model and mentor to inspire, develop, recruit, and retain nurse leaders.
Monitors the diversity of the nursing workforce in relation to local population diversity.
Ensures a safe working environment.
Pursues continuing and / or formal education and maintains professional affiliations to further career development and understanding of the health care / business environment as evidenced by completed education and seminar hours and professional group participation.
Provides global oversight of capitol and operational budget specific to nursing and patient care.
Manages positions within nursing services to achieve quality and productivity with in budgetary nursing development.
Seeks approval for capitol and operational budgets.
Acquires and allocates human, material, and financial resources for specific functions and processes.
Develops collaborative partnerships to optimize key clinical and financial outcomes.
Participates in the negotiations of professional service contracts between health systems and providers.
Reviews and maintains job descriptions, department policies/procedures and other documents as needed.
The candidate will have 5+ years of clinical nursing experience, and 5+ years of leadership/administrative experience in a complex healthcare environment. The candidate must be a strategic, business-focused individual who has partnered successfully with senior leaders to achieve objectives and drive change. Additional qualifications and characteristics include:
Strong leadership skills including autonomy, creativity, innovation, cooperation, loyalty, independent judgement, ability to delegate, adaptability, perseverance, high energy level, perceptive, and strong work ethic.
Background in developing and leading a top-flight nursing team that takes an organization to a best-in-class status in process efficiencies, focus on quality and safety for patient outcomes, and value based care.
Demonstrated experience as a thought partner to senior leadership in the identification of contemporary solutions relating to clinical practice improvement, talent management (recruitment and retention), and diversity and inclusion.
Thorough knowledge of nursing procedures, technology and patient care; the ability to work with physicians, staff, and professionals in multiple settings and locations and to promote and foster a strong quality and safety orientation.
Strong communication and negotiation skills and an engaging style; the ability to influence at all levels of the organization; possesses cultural/organizational sensitivity and awareness that results in building effective relationships.
Unquestionable integrity and ethics; treats others with dignity and respect.
The ideal candidate will have a BSN and a Master’s degree in health sciences or business-related field (MSN/MHA/MBA). A doctoral degree in nursing is preferred (PhD/DNP). S/he will hold current licensure as a Registered Nurse in North Carolina. Certification in healthcare or a business field is recommended.
Forsyth Medical Center
Novant Health Forsyth Medical Center, doing business as Forsyth Medical Center, is a 921-bed, not-for-profit, regional medical center in Winston-Salem, North Carolina, that offers a full range of medical, surgical, rehabilitative and behavioral health services. Coupled with the nearby 22-bed Novant Health Medical Park Hospital, Forsyth Medical Center gives Winston-Salem one of the largest, best-equipped hospital facilities in the state. Forsyth Medical Center is accredited by The Joint Commission and is a member of the American Hospital Association.
At Novant Health Forsyth Medical Center, we’re making world-class healthcare easy to access, easy to schedule and easy to understand. We also believe in caring for patients and families by actively involving you in decisions around your medical care, including by having conversations and getting to know you.
Forsyth Medical Center is the largest hospital in the Novant Health system. We provide state-of-the-art care that is second to none: both because of the advanced treatments available here and because of the experience and caring natures of our doctors, nurses and medical staff.
We stay on the cutting edge of medicine by investing resources into new technology, programs and services for the hospital and your community. Our advanced medicine includes an array of sophisticated, high-technology, diagnostic surgical and therapeutic care.
Together with Novant Health Medical Park Hospital, we perform close to 40,000 surgical procedures each year, including more than 6,500 general surgery procedures, 7,000 orthopedic and neurological procedures and 700 open-heart surgeries. We are accredited by The Joint Commission and are a member of the American Hospital Association. Our national rankings in many specialties are also an indication of our high standard of patient care.
Novant Health is a not-for-profit, integrated healthcare system of physician clinics, outpatient centers and hospitals that delivers a seamless and convenient healthcare experience to our patients and communities in Virginia, North Carolina, South Carolina and Georgia. Headquartered in Winston–Salem, North Carolina, Novant Health is committed to making healthcare remarkable for patients and communities, serving more than 5 million patients annually.
The Novant Health network consists of more than 1,500 physicians and over 28,000 employees that provide care at over 580 locations, including 15 medical centers and hundreds of outpatient facilities and physician clinics. Novant Health includes not-for-profit acute care medical centers, outpatient surgery centers, neighborhood medical plazas, rehabilitation programs, diagnostic imaging centers and community health outreach programs.
Novant Health is continuously investing time, energy and resources to provide communities with remarkable care that puts the patient first. The health of the communities we serve is our priority and a commitment we take very seriously. Our community benefit in 2018 equaled $883.7 million, including $154.7 million in financial assistance. Our outreach programs range from free wellness initiatives, health screenings, support groups and educational information to enrollment assistance for government funded health programs.
In 2018, Novant Health provided free heart health education and/or blood pressure screenings; free education about stroke and/or screenings for conditions like peripheral arterial disease; cancer education; free mammography screenings and clinical breast exams; and smoking cessation resources.
At Novant Health, we are dedicated to improving the health of our communities, one person at a time. Community benefit is a focused and strategic approach to improving the health of the communities we live and work in. Novant Health's commitment to community involvement and benefit means continuous creation of programs dedicated to improving the health of our patients, neighbors and our communities’ most vulnerable citizens.
Academic health programs and clinical education
Financial assistance programs, including unreimbursed health services regardless of one's ability to pay
Care above and beyond reimbursement levels for patients using Medicaid and other means-tested government insurance programs
Community health fairs and screenings
Community health education, wellness coaching, and support groups
Community-wide training opportunities for current and future health professionals
Disease prevention services
Investments in community building activities, like environmental improvement, access to medical care, housing remediation, and workforce development
Participation in medical research
Partnerships with other organizations to provide outreach services and improve access to health care
Community speaking engagements, sponsorships and charitable contributions for local non-profit organizations
Novant Health – Greater Winston-Salem, NC Medical Centers
Novant Health Clemmons Medical Center (Clemmons, NC) offers emergency room, diagnostic imaging, laboratory, surgery and orthopedic services. Clemmons Medical Center was expanded to a 36 inpatient medical and surgical bed facility with an additional 6 observation in August 2017. 36 beds.
Novant Health Forsyth Medical Center (Winston-Salem, NC) offers a full continuum of emergency, medical, surgical, rehabilitative and behavioral health services. Centers of excellence include the Rehabilitation Center, Maya Angelou Women’s Health & Wellness Center, Heart & Vascular Institute, Derrick L. Davis Cancer Center, Stroke & Neurosciences Center, Orthopedic Center and Behavioral Health. 859 beds.
Novant Health Kernersville Medical Center (Kernersville, NC) is a community facility that offers emergency, surgery, cardiovascular, diagnostic and cancer services. 50 beds.
Novant Health Medical Park Hospital (Winston-Salem, NC) specializes in elective, outpatient and short- stay surgical procedures. 22 beds.
Novant Health Thomasville Medical Center (Thomasville, NC) offers a full range of inpatient and outpatient services, birthing rooms and an emergency department. Thomasville Medical Center specialty programs include heartburn treatment center, total joint center, spine center, geriatric behavioral health, chest pain center and sleep center. 146 beds.
Winston-Salem, which locals refer to as Winston, is a region on an upward trajectory that still maintains its Southern roots. Although the city is traditionally Southern in its friendliness, it has an international feel. The metro area celebrates its diversity during an array of festivals and through a variety of cuisines. You'll find restaurants serving everything from traditional North Carolina barbecue to Indian curries and Greek pastries.
Unlike many of North Carolina's other larger metro areas, such as Charlotte, Raleigh and Durham, Winston has not seen a huge population boom over the years. This slow and steady growth has preserved the region's small-town feel while allowing for improvements, such as repurposing old textile and tobacco factories into loft apartments. Due to heavy interest in residential and corporate development, the region has become a fertile land for entrepreneurs and small businesses.
U.S. News analyzed 125 metro areas in the United States to find the best places to live based on quality of life and the job market in each metro area, as well as the value of living there and people's desire to live there. Winston-Salem, North Carolina is ranked:
The arts have been at the heart of Winston-Salem for almost 250 years. The fifth-largest metro area in North Carolina is home to the Southeastern Center for Contemporary Art and the Reynolda House Museum of American Art. The University of North Carolina School of the Arts, an institution that hosts community performances and other cultural events, produced talents such as Jada Pinkett Smith.
The region appeals to outdoorsy types, too. Winston boasts a web of local hiking trails and a couple of state parks, including Pilot Mountain and Hanging Rock, which are just a quick drive away. The metro area's scenic Piedmont Quarry is a must-see as well.
One of the most appealing aspects of living in Winston-Salem is the bang you get for your buck. The average income of its residents is less than the national average, but the cost of living is significantly lower as well. Housing costs in Winston-Salem are much less than the national median sale price.