The DMC Detroit Receiving Hospital psychiatric program is the largest emergent psychiatric program in southeast Michigan, serving the most chronic, acute, and diverse patients 24hours a day. The program consists of an acute 19-bed inpatient unit, emergency psychiatric crisis center and the psychiatric consult liaison service. The Wayne State University Physician Group provides physician services to the crisis center and inpatient units as well as the consult service.
The Adult Central Campus Behavioral Health unit and Crisis Center are housed within DMC Detroit Receiving Hospital. DMC Detroit Receiving Hospital is Michigan's first Level 1 Trauma Center and one of the busiest and most well-equipped emergency departments anywhere, this hospital trains nearly half of the practicing emergency medicine physicians in the state.
Reporting to the Chief Nursing Officer DMC Main Campus (Adult Central Campus - Harper University and Detroit Receiving Hospitals) assumes system management responsibility for multiple (2 or more) services, functions, or processes within the assigned specialty area. This position has responsibility for the Behavioral Health nursing area.
The position is broad in scope and functions within a matrix reporting structure. The role includes programmatic responsibilities in Nursing and Operations. Works in collaboration with the DMC Chief Nursing Officer Council from a strategic planning aspect, and develops, monitors and revises functional processes as needed. Coordinates a cohesive approach to executing clinical strategies and patient care across the DMC organization, including performance excellence and quality outcomes. Translates data into practice.
Works collaboratively with clinical leadership to standardize nursing practice to deliver high quality clinical care, incorporating research and teaching activities. Cultivates and maintains professional relationships with primary customers of the clinical area(s) including medical directors, physicians, physician groups and patients to enhance customer service and to positively impact core clinical measures. Develops, implements, monitors and evaluates systems/initiatives/programs to facilitate performance/quality improvements in keeping with strategic objectives and regulatory requirements. Implements rapid quality improvement interventions and Lean methodologies. Understands the benefits of standardization and how to drive its implantation through the service line to improve quality, efficiency, patient, staff and physician satisfaction.
Approves procedures/protocols and/or seeks other departmental approvals, as appropriate. Develops, monitors and revises functional processes. Provides input into the development and revision of organizational structure for function or service. Approves personnel actions, such as hires, fires and disciplines. Ensures the timely completion of performance appraisals. This influence is limited to the site level. Specifically, the position identifies the need for policy development and/or revision, defines policies in collaboration with higher-level management input, goals and objectives. In collaboration with the executive senior leadership team and in cooperation with others in the hospital and DMC System, assists in developing and implementing current to intermediate goals and measures for areas of responsibility. Measures and assesses performance. As requested, assists in long-range goal development. Develops and monitors budget for areas. Coordinates a cohesive approach to clinical strategies and patient care across the DMC organization including performance excellence and quality outcomes. Monitors activities for and ensures compliance with laws, government regulations, Joint Commission requirements and DMC policies.
Key Responsibilities in alignment with Nursing Practice (AONE Core Competencies):
*Adapted from the American Organization of Nurse Executive (AONE) Nurse Executive Competencies
Retaining great people at the facility
Collaborates with human resources and other team members to select, on-board, orient, and provide coaching for direct reports.
Collaborates with related team members to promote a safe work environment that is based on a zero tolerance for sexual harassment, workplace violence and verbal and physical abuse
Participates in workforce planning to ensure an adequate and competent workforce
Communication and Relationship Building
Effectively communicates with all internal and external constituents, including staff, colleagues, and physicians
Manages organizational relationships in a manner which builds mutual trust and respect. Builds trusting and collaborative relationships
Addresses and manages conflict in a constructive and productive manner
Gives timely feedback and reinforces positive behaviors
Creates and communicates a compelling shared vision
Develops effective strategies for addressing organizational priorities
Develops, communicates and monitors performance expectations
Formulates objectives, goals, and specific strategies related to the organization�s mission and vision
Develops and maintains positive relationship with physicians and other practitioners
Demonstrates effective change management, able to serve as an organizational change agent
Coaches and mentors aspiring nurse leaders
Creates an environment which recognizes and values diversity
Designs strategies that address the unique needs of a diverse workforce, patient population, and community
Shared decision-making / Shared Leadership
Engages staff and others in decision-making
Promotes decisions that are patient-centered
Promotes systems thinking as a value in the nursing organization
Considers the impact of nursing decisions on the health care organization as a whole
Clinical Practice Leadership
Understands and articulates patient care standards reflected in federal and state regulation, TJC, the state Nurse Practice Act, and organizational policies and procedures
Maintains knowledge of current nursing practice and roles and functions within nursing and other healthcare disciplines
Ensures that nursing/clinical practice is consistent with current standards and current evidenced based practice
Teaches and mentors others to routinely utilize evidenced based data and research
Provides a supportive and stimulating learning environment for nursing students
Participates in the academic community through advisory and collaborative efforts
Demonstrates a comprehensive understanding of organizational revenue, expense performance and capital planning.
Manages fiscal, human and material resources in a cost effective manner
Quality, Patient Safety and Risk Management
Contributes to the development and implementation of the organization�s performance improvement program Supports the development and implementation of an organization-wide patient safety program
Monitors and evaluates quality through public reported measure (i.e. core measures, nurse sensitive patient outcomes, infection control, etc.) in collaboration with the facility DCQI and ICP, as well as national resources.
Supports a non-punitive environment and a reward system for reporting unsafe practices
Designs safe clinical systems, processes, policies and procedures
Allocates nursing resources based on measurement of patient acuity/care needed
Ensures staff is clinically competent and trained on their role in patient safety, performance improvement, and risk management
Supports a safe culture that assures accountability and respects values and individual contributions
Identifies, mitigates and takes action to correct areas of risk/liability in patient care
Facilitates facility level annual pressure ulcer prevalence and incidence study results with corrective action
Information management and technology
Supports and embraces role in the adoption of EMR within facility
Demonstrates basic competency in technology applications related to business and clinical functions
Utilizes hospital database management, decision support, and expert system programs to access information and analyze data from disparate sources for use in planning for patient care processes and systems
Monitors and evaluates service indicators in collaboration with related team members at the facility level.
Facilitates education of employees related to service
Actively facilitates Physician satisfaction survey, monitors results and collaborates with facility team members to develop and implement action plans
Monitors and evaluates results of annual Employee Satisfaction Survey and collaborates with related team members to develop and implement action plans
Works to continuously improve the patient experience. Measures and reports on all aspects of the patient experience. Garners resources to ensure employees provide the highest quality patient experience throughout the continuum of care.
Professional Role Model
Advocates for nursing
Assumes personal and professional accountability
Follows through on commitments
Integrates high ethical standards and core values into everyday work activities
1. Master�sdegree in Nursing, Health Administration, Business, Public Health, managementor related field required.
2. Academicdegree in nursing required (Bachelor�s or Master�s degree).
3. Licensed to practice as a RegisteredNurse (RN) in the state of Michigan.
4. Fiveyears of progressive management experience in a hospital environment as anAssociate Chief Nursing Officer or Nursing director of multiple, complexnursing departments.
Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Internal Number: 2005016094
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