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For more than 125 years, Backus Hospital has been the primary source of healthcare services for much of Eastern Connecticut. We are home to the only trauma center in New London and Windham counties, and are the only area hospital with LIFE STAR helicopter services. We deliver and coordinate a continuum of high-quality healthcare with the goal of improving the health of our communities.
The Director of Nursing will be responsible for the day-to-day/24 hour oversight of the Inpatient Units at Backus Hospital. This role has primary responsibility for operational and performance standards, nursing practice standards, fiscal management and clinical practice for patient care and service delivery. The Director will collaborate with physician leaders, the management team and relevant clinical and administrative leaders to ensure that the highest level of quality patient care is delivered. Working closely with the Vice President of Patient Care Services, the Director will improve operating results across the service line by creating an integrated service line business plan and operational metrics that align with the achievement of key hospital strategic objectives.
Ensures quality patient care by setting standards for nursing/patient care that are based on the Inpatient Unit’s specialty and are evidence-based, and holding managers and staff accountable for meeting the standards. Provides strategic oversight and management of assigned areas by providing direction to managers and supervisors to evaluate their managerial effectiveness for their assigned areas.
Ensures the alignment of daily operations, delivery of services, staffing and department needs with operational requirements and development goals. Directs all process and productivity improvements for assigned services which can include facility related renovations and/or construction.
Creates, presents and integrates service line business and operational plans/metrics which align with the achievement of key hospital strategic objectives
Participates in the preparation of operating and capital budgets in collaboration with the department leaders; forecasts demand for services and conducts trending analysis. Monitors overall performance of the department against a pre-defined set of outcomes, measures of performance standards- financial, clinical quality and service, and implement programs to close any gap in performance
Develop and update clinical plans addressing: quality improvement, marketing/market share analysis, capital equipment planning; technology assessment plan, revenue issues (payer, capitation), and human resource needs
Monitors day-to-day operational activity, providing direction and guidance on workplace matters and direct intervention in emergent situations
Directs activities related to continuous improvement and performance outcomes
Develops measures of quality and implements continuous quality improvement processes to achieve benchmark quality outcomes
Identifies key customer and employee safety risks, and implements processes, educational/training interventions, policies/procedures, and monitors to mitigate risk of potential harm
Demonstrates excellent clinical skills, promotes interdepartmental relationships, models professional behavior uses effective communication strategies, acts as a role model for staff and contributes to meeting the mission and goals of Hartford HealthCare and HOCC
Prioritize the Lean operating principles within a work group. Lead teams toward prioritizing the right work resulting in the highest quality care for the patient population, continuous improvement and alignment with HHC operational goals
Serve as an educator and mentor to the staff; someone who drives clinical performance, evidence-based practices, and compassionate patient care. Conduct rounds to assess appropriate patient assignments, evaluate patient care and patient/family satisfaction
Bachelor’s Degree is required. Master's degree is required in Nursing, Health Care Administration, Public Health or Business Administration
Current license in good standing to practice as a Registered Nurse in the State of Connecticut
Three plus years of progressive leadership experience in an acute care setting
Experience in direct operational issues in a 24/7 clinical environment
Highly effective analytical, organizational and problem-solving skills
Strong communications skills required - both written and verbal
Visible leader with excellent interpersonal communication skills who relates well with all levels of the organization
A creative, forward thinking leader with the proven ability to engage, coach and mentor direct reports, colleagues and other key stakeholders
A demonstrated track record designing strategies and delivering solutions in areas including, but not limited to, patient experience, patient safety, employee engagement and workflow redesign
Knowledge of clinical information systems preferred
About Hartford HealthCare Corporation
Hartford HealthCare is a fully integrated health system that includes a tertiary-care teaching hospital, an acute-care community teaching hospital, an acute-care hospital and trauma center, three community hospitals, the state’s most extensive behavioral health network, a large multispecialty physician group, a regional home care system, an array of senior care services, a large physical therapy and rehabilitation network and an accountable care organization. Through its institute model, Hartford HealthCare offers the highest standards of care for cancer, heart and vascular services, neuroscience, orthopedics and urology.