Minimum Education, Training & Experience (includes licenses or certifications):
Education / Licensure:

  • Must be a graduate of an accredited school of nursing with an active RN license in Washington State
  • BLS, ACLS, PALS required.
  • BSN required, MSN preferred


  • 2 years nursing management experience and 3 years minimum Emergency Department nurse experience required
  • Knowledge of general hospital operational management, including: budget development/administration, policy administration, strategic goal setting, staff evaluation and management, quality care evaluation and management and hospital accreditation/compliance.
  • Knowledge of clinical and nursing unit function/operation and access to resources both administrative and organizational.
  • Must meet/maintain RN job description requirements.


  • Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.
  • Demonstrated ability to accomplish the delivery of safe and efficient nursing services including knowledge of the business, financial, and regulatory requirements of the nursing department.
  • Demonstrated ability to effectively manage personnel including creative staffing solutions, proactive performance management, strong communication, team-building, and conflict resolution.
  • Positive and effective interpersonal and communication skills with colleagues, patients, families, physicians, volunteers, and community with the ability to resolve conflict in a calm, productive, professional manner
  • Promote/develop/deliver excellent customer service to both internal (patients, physician and staff) and external customers (visitors and vendors).
  • Adaptability is essential to manage the needs of a department with unpredictable volume and limited staff.
  • Demonstrate attention to detail and maintain a high degree of accuracy; risk of error could result in significant harm or loss.
  • Excellent organizational and multi-tasking skills with ability to anticipate tasks and prioritize assignments.
  • Ability to clearly delegate daily work assignments and special projects as appropriate.
  • Experience with using everyday electronic tools (e.g., email, data retrieval, voicemail, fax machine, copier and internet/intranet) as well as ability to effectively utilize an Electronic Medical Record.
  • Proficiency with basic computer programs including Microsoft Word and Excel, and good typing skills.
  • Ability to read, write, speak and understand English.


  • Mission, Vision and Values: Organizational mission, vision, values and strategic goals are clearly understood and demonstrated. Maintains a positive work and growth environment for all Nursing employees by supporting planned change. Promotes KVH in the community by participating in sponsored events when available.
  • Planning and Coordination of Services: Nursing services are planned, coordinated and delivered with the patients needs as the primary focus. Monitors the delivery of nursing services to ensure compliance with all regulatory agencies including the Department of Health, as well as hospital policy; assists staff with work problems/challenges and helps to troubleshoot and resolve problems.
  • Communication: Listens to and attempts to resolve multifaceted concerns of patients, families, employees and physicians/providers as needed. Written and verbal communications are accurately delivered and received in a timely, clear and appropriate manner. Communicates clearly and precisely with staff regarding expectations, operations, work methods and process, changes in work methods/practices, changes in regulations. Uses interpersonal skills to give constructive feedback/criticism in a nonjudgmental, positive and confidential manner.
  • Process Improvement: Process improvement (PI) is provided through services which reflect understanding and attempt to meet patient/customer needs and expectations. Promotes cost effectiveness through identification and implementation of cost saving measures where practical, while maintaining quality. Promotes a clean, safe work environment consistent with Department of Health standards, and trains staff in the use of Personal Protective Equipment (PPE) and reports any unsafe work conditions or occurrences through the appropriate channels.
  • Budget Management: Develops the Emergency department budget, reviews/monitors monthly budget reports for expenditure appropriateness, analyzes variances and makes adjustments or takes corrective action as needed to ensure annual budget objective compliance for: operating expenses, productivity utilization/FTE staffing requirements, use of resources, etc. Ensures that necessary supplies are ordered and available when needed.
  • Strategic Management: Develops and implements the Emergency departments goals and objectives for operational effectiveness, quality measurement outcomes, service delivery modification/change, etc. and maintains current action plans.

Department Administration: Develops, administers, evaluates and interprets Nursing policy and practice for all employees in the delivery of patient care; provides training for employees and educates on best practices.

  • Staffing/Selection: Participates with HR in the recruitment, interviewing, selection, training and evaluation of Nursing Department employees. Assesses educational needs of employees and develops or provides educational resources to meet those needs. Establishes and maintains work schedules to ensure proper staffing, responds to daily staffing needs/adjustments as needed; monitors staff turnover and evaluates controllable factors/causes which influence/impact employee separations. The Manager may work as staff RN to cover gaps in the schedule, relieve staff for lunches and/or breaks, as well as during times of high volume or staffing shortages.
  • Personnel Management: Acts as a role model for staff; determines appropriate staffing levels/requirements as well as experience/skills/qualifications needed; manages and motivates employee relations/behaviors/performance by inspiring through coaching, feedback, evaluation, recognition, staff meetings; conducts performance appraisals of employees; and disciplines staff as needed.
  • Productivity: Monitors quantity and quality of daily work output and implements low census staffing adjustments as needed.
  • Customer Service: Promotes a culture of service excellence within the department by putting courtesy before efficiency. Ensures that employees understand customer service departmental goals, expectations and the connection between customer experience and loyalty. Continually seek avenues to provide enhanced customer service and achieve greater efficiency within the department.
  • Compliance: Demonstrates knowledge of applicable statutory, regulatory and administrative requirements relative to the Nursing department operation/accreditation and accountable for compliance. Enforces organizations Infection Prevention standards and policies to minimize infection and cross contamination among patients and staff.
  • Hazardous Materials: Ensures proper and safe handling and disposal of all hazardous materials
  • Collaboration: Collaborates with Administration to facilitate a safe environment in situations of divert status, disaster and emergent patient/visitor/physician-related events. Responds as a role model for staff at KVH.
  • Professional Development: Participates in other healthcare and clinic professional organizations, and networks with other Nursing managers as possible. Supports improvement and innovation in the work place.
  • Performs other duties as assigned.