$20,000 sign-on bonus for qualified candidates!

HCA Healthcare is a comprehensive healthcare network where 280,000 people across more than 2,000 care facilities are all committed to creating a positive impact every day. It’s an organization that exists to give people healthier tomorrows. Our scale enables caregivers to deliver great outcomes for patients and gives colleagues unparalleled opportunities to learn and grow. Most importantly, as a part of HCA Healthcare we’re connected to something bigger, which means more resources, more solutions and more possibilities for everyone who walks through our doors. What matters most to our diverse and talented colleagues is giving people the absolute best healthcare possible. Every day, we seek to raise the bar higher, not just for ourselves, but for healthcare everywhere.

West Hills Hospital & Medical Center , a 260 licensed bed acute care facility, offers compassionate and responsive care for the improvement of human life. Our expert physicians and clinicians, and every employee, strives each day to bring outstanding service to the bedside. Serving the West Valley for more than 50 years, West Hills Hospital brings "quality care, close to home."  

Many of our services, including Orthopedic Surgery, Gastrointestinal Care and Critical are highly-ranked on a national scale. We provide a special place for women with our Women's Diagnostic Center. We are home to the renowned Grossman Burn Center.

About Your Role - The Emergency Services department has 31 ER rooms and provides quality to care to approximately 50,000 patients each year.  As the Director of Emergency Services department, you will report directly to the Chief Operation Officer (COO) and lead between 55 – 80 team members.  You will be surrounded by a top-notch senior and executive leadership team that are all committed to the success of you, the ED and the community and patients we serve.  You will assure service, growth, development, personnel management, and resource allocation and management controls are in order to ensure consistent high-quality patient care in the Emergency Department.

Major Responsibilities:

Service

• Accurately identifies real/potential problems affecting the service and implements solutions with follow through and communication.
• Actively participates in service, departmental and hospital wide committees as assigned, providing ongoing communication to those one represents.
• Advances the patient experience agenda in the Emergency Department. 

People

• Coaches immediate subordinates providing feedback; constructive critique of work; facilitates individual development plan; and documents their job performance.
• Adheres to all Human Resource policies.
• Effectively communicates departmental, organization and industry information to staff.
• Facilitates evidence based employee engagement practices.
• Effectively builds strong relationships and networks to deliver upon organizational and department goals.
• Participate in employee and patient rounding and identifies and mentors potential future leaders

Quality

• Enforces standards of emergency department care and develops processes to measure and ensure consistent compliance.
• Develops, implements, and evaluates an ongoing emergency services program which assures quality patient care consistent with the Hospital mission.
• Monitors compliance with regulatory, accrediting and hospital policy for patient services, and environmental and personnel safety.
• Oversees a PI program that consistently monitors and evaluates critical aspects of care.
• Is responsible for department’s operational excellence; ensures department delivers quality services in accordance with applicable policies, procedures and professional standards.
• Follows the Hospital Exposure Control Plans/Blood borne and Airborne Pathogens.

Finance

• Seeks new program strategies and/or program enhancements which would expand patient services.
• Develops, prioritizes and defends a capital equipment requests.
• Is responsible for the fiscal management of department; assures proper utilization of organization’s financial resources.

Growth

• Advances the growth agenda for emergency services.

Community

• Demonstrates a poised and confident demeanor that reassures others and commands respect within the organization and the community.
• Develops and builds strategic external networks.

Supports HCA by

• Promoting consistent positive patient interactions that advance the agenda of unparalleled patient service
• Practicing and adhering to the “Code of Conduct” philosophy and “Mission and Value Statement”
• Performing other duties as assigned

• Bachelor's degree in nursing required
• Master's degree MHA, MSN, MBA, or related field preferred
• 3+ years of experience in emergency services required3+ years of experience in a leadership role preferred
• or equivalent combination of education and/or experience