COMPANY BACKGROUND

Banyan Medical Systems, Inc. is a pioneer and thought leader in the virtual care industry. Our talented team and innovative care model improve outcomes for patients and work experiences for the hospital staff who care for them. We work as a valued partner to hospital systems and hospitals nationally, growing our virtual care services and business to new heights every day. Banyan is headquartered in Omaha, Nebraska, with offices in Tampa, Florida, and Manila, Philippines. Our team of servant-minded professionals work top-of-license, love what they do and welcome like-minded people to grow their careers in our nurse-led, supportive, and physically friendly virtual environment.

LOCATIONS

Virtual Care Services Location:

• Provide services to Managed Services Clients across the United States at leading Health Care Hospitals

Managed Services Operation Location:

• Banyan Headquarters Omaha, NE
• Virtual Care Centers in Tampa, Florida and Philippines

POSITION PRIMARY WORK LOCATION

• Tampa, Florida

SUMMARY

This is a newly created job responsive to the incredible growth of Banyan further developing virtual nursing services and supports our healthcare organizations and systems. Banyan Medical Systems is a pioneer in the healthcare industry, spearheading innovative virtual care solutions to cater to patients across the United States and in the Philippines. We are seeking an experienced and visionary Director of Nursing to lead our dedicated team of healthcare professionals in nurturing and expanding our virtual care programs. This pivotal role is based out of our Tampa office in Florida and demands a blend of clinical expertise, operational management, and an understanding of virtual healthcare environments. The Director will hold accountability for operational performance, service quality and daily oversight for the Managed Services department. The Director s will provide direction, coaching, orientation, counseling, and training to managed care supervisors, and perform other duties as assigned.

PRIMARY RESPONSIBILITIES

Managed Services Specific Duties

• Oversee the clinical operations of all virtual care programs managing the nursing /allied staff providing care support to clients, ensuring the delivery of high-quality care and service in line with Banyan Medical Systems' standards and regulatory requirements.
• Collaborate with multidisciplinary teams across various geographical locations to foster cohesive, consistent and efficient workflows.
• Lead the implementation of innovative care delivery models to optimize patient outcomes and experiences across all managed services.
• Monitor the performance of the Virtual Care Centers and our remote nursing workforce, including regular liaison with the administrative teams and the remote staff to ensure alignment with organizational goals.
• Develop, maintain, and enforce policies, procedures, and protocols that support safe, effective, and compliant virtual care services.
• Leverage data-driven insights to improve virtual care programs, focusing on quality improvement, risk management, and operational efficiency.
• Serve as a mentor and coach to nursing staff, fostering a culture of continuous learning, collaboration, and professional growth.
• Collaborate with the Director of Nursing Practice to ensure nursing practice/delivery excellence and a high-performing and engaged nursing team.
• Collaborate with the Human Resources and Recruitment team to support hiring, training, and retaining top nursing talents.

Qualifications

• Education: Graduate of an accredited school of nursing required. Master's degree in Nursing (MSN) or other healthcare-related field preferred.
• Experience:
  • Minimum of three to five 3+ of healthcare experience in a hospital setting
    • Minimum of 7 years of clinical experience, with at least 5 years in a leadership role overseeing large teams.

• Work:
  • Full-Time Exempt; 40 hours standard business hours M-F, extended time as needed

• • After Hours Schedule: Manager supports a 24/7/365 workforce, and must be part of rotation that is available to answer the phone and assist when called for escalated items requiring leadership engagement.

• • Expanded Hours: Position is a management position and will require working extra hours as needed based upon volume with little notice. It will not be uncommon for 45+ hour workweeks.

• • Attendance: Predictable reliable attendance is required, as staff will be looking to this role to set an example and be available to answer questions.

• • Travel: This position will require limited travel to Banyan and clients, as needed and at times, with limited notice.
• License/Certifications: Current unrestricted Registered Nurse license required, able to get compact/multistate. Current Registered Nurse license required in state where the patient is located will be required immediately upon hire.
• Special qualifications: Manage and communicate data and information in a nursing informatics work environment to Managed Services Clients, nurses, health care providers and patients.. Effective communication skills; both orally and written. Computer skills needed. Ability to manage and work with others within a team to ensure quality patient care and operational excellence. Strong critical problem-solving skills. Ability to respond to common inquiries or complaints from customers or regulatory agencies. Ability to lead, plan and delegate tasks appropriately. Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to work independently and under pressure.
• Experience and knowledge of the following Microsoft System: Exchange, and Office 365 (comfort and competency in building and using basic spreadsheets and workbooks)