Did you know UNC Health has Ranked #2 Most Trusted Healthcare Brand in the U.S.? The UNC Health brand was ranked as the #4 healthcare brand in the United States overall and the #2 most trusted healthcare brand, just after Johns Hopkins and before Mass General. Join our One-Great-Team!
Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.
The PSM will share in administrative responsibilities, customer service, and implementation of policies and procedures for the department. Successful candidate will exhibit flexibility, strong communication skills, and the ability to multi-task daily. Management responsibilities include but are not limited to: ensure appropriate care and services are available to patients and families, ensure appropriate staffing and call coverage, shared responsibility for annual performance reviews, participation in quality and process improvement initiatives, provide real-time support to department staff, provide customer service support including service recovery, and optimize staff engagement and patient satisfaction.
Summary: This position is responsible for: ensuring that appropriate care and services are available to patients and families, ensuring adequate and appropriate clinical staffing on each shift, supervision of nursing staff, HUC staff and utility aide staff, assistance with annual performance reviews of staff, participation in quality improvement initiatives to address identified patient safety or quality of care issues, providing and facilitating an environment conducive to staff continuing education needs, on-going unit-based educational needs and orientation of staff members.
Responsibilities: 1. Patient Care - Ensures that appropriate care and services are available to patients / clients and families. Facilitates interdisciplinary collaboration in patient/client care planning. Ensures appropriate clinical staffing and skill mix for patient care. Supervises team of professionals / paraprofessionals which may include nursing staff, health unit coordinators, nursing assistants and utility aides. 2. Human Resource Services - Effectively manages human resources. Creates an environment conducive to recruiting and retaining staff. Applies organizational policy and procedures in hiring, promoting, transferring and terminating staff. Provides staff with annual performance feedback and opportunity to set professional goals. Integrates scientific evidence regarding retention of nursing staff into unit planning. 3. Budget Management - Effectively uses clinical and financial information to establish and meet budgetary goals. Implements strategies to increase revenue and cost-effectively manage personnel, supply, and equipment resources. Evaluates the impact of strategic fiscal changes on quality outcomes. 4. Accreditation Issues - Ensures that internal and external regulatory standards or nursing practice are met or exceeded. This includes organizational policy and procedures as well as state, JCAHO, Board of Nursing and other specified accrediting bodies. Standards of practice will reflect integration of current scientific evidence. 5. Customer Satisfaction - Ensures high customer satisfaction. Communicates patient satisfaction results, letters and comments to staff and leads monthly initiatives to improve consumer satisfaction with care and services. Advocates for consumers within the organization, particularly for vulnerable or at risk populations. 6. Quality Improvement- Leads and participated in quality improvement initiatives that focus on identified patient safety or quality of care deficits 7. Education-Creates an educational environment conducive to student learning, staff continuing education, and orientation of new staff members. Accountable for annual competency evaluation of staff that ensures staff has the knowledge and skills to care for the specified patient population.
Education Requirements: Bachelor's degree in Nursing (BSN) from a state-accredited school of professional nursing. Licensure/Certification Requirements: Licensed to practice as a Registered Nurse in the state of North Carolina. Professional Experience Requirements: Eighteen (18) months of professional nursing experience in a tertiary care setting to include didactic and clinical experience in the area of assignment.
UNC Health is an integrated health care system owned by the state of North Carolina and based in Chapel Hill. UNC Health is committed to empowering health, not just health care. From Magnet recognition to being named one of America's Best Employers by Forbes Magazine, we're proud to say that our hard work is consistently recognized, awarded, and celebrated.
UNC Health and our 40,000 employees, continue to serve as North Carolina’s Health Care System, caring for patients from all 100 counties and beyond our borders. We continue to leverage the world class research conducted in the UNC School of Medicine, translating that innovation to life-saving and life-changing therapies, procedures, and techniques for the patients who rely on us.