Manager of Clinical Service - PICU

Phoenix Children’s has been providing hope, healing and the best health care for children and their families since 1983. But our story, much like the stories of the hundreds of thousands of children we’ve cared for, is about growth. Today, we stand as Arizona’s only pediatric-focused system and as one of the national leaders in advanced pediatric care.

Are you a dynamic nursing leader ready to make a real impact in a fast-paced, high-acuity environment? Our PICU is seeking an experienced, forward-thinking Manager to lead an exceptional multidisciplinary team dedicated to providing world-class care to our most critically ill children.

If you’re energized by complex care, motivated by collaboration, and inspired by the opportunity to lead a team through meaningful change-this is the role for you.

As the PICU Manager, you will be at the heart of an evolving and innovative unit - collaborating closely with physicians, respiratory therapists, pharmacists, advanced practice providers, and child life specialists. You’ll guide a talented team through exciting periods of growth and change while shaping the future of pediatric critical care.

The Manager, Clinical Service promotes family-centered care by subscribing to and supporting Phoenix Children’s mission and values. This position manages, evaluates and supervises operational functions and activities of an assigned area by guiding and supporting staff. The Manager, Clinical Service also serves as a liaison with other departments to plan, implement, communicate, evaluate and coordinate patient care operations across the enterprise, while also facilitating quick resolution of issues to ensure excellence in a family centered care environment.

Position Duties
Clinical Leadership

• Maintains 24/7 accountability for patient care operations. Works with unit leadership and House Supervisors to support unit needs and access to leadership representation 24 hours, 7 days a week.
• Responsible for collaborating with colleagues to develop and implement the patient care philosophy, standards of practice, department goals, policies and procedures.
• As needed, provides developmentally appropriate clinical care within professional domain to ensure delivery of quality integrated developmentally appropriate patient care; participates as appropriate in emergent situations.
• Assesses necessary nursing and technical personnel are available to meet fluctuating census, acuity and budgetary goals. Implements innovative and effective recruitment, retention and onboarding strategies in collaboration with HR and other departments/disciplines to meet unit needs as well as to foster growth and staff satisfaction.
• Ensures continual delivery of high-quality nursing care.
• Assures compliance of The Joint Commission and CMS standards as well as other regulatory agencies.
• Enforces adherence to state board of nursing and state nurse practice act requirements and to other governing agency regulations; measures health outcomes against standards; makes or recommends adjustments.
• Assumes bed-manager responsibility in collaboration with House Supervisor as scheduled.
• Remains current and works towards best practice in nursing management, clinical knowledge and Phoenix Children's policies and procedures. Incorporates nursing expertise by serving as a resource related to clinical aspects of areas of responsibility.

Human Resource Management

• Manages all aspects of personnel administration for unit(s) of responsibility including by not limited to recruitment, interviewing, selection of professional, technical or supervisory staff.
  Implement strategies to foster staff’s high engagement, maintain low staff turnover, and support high level of staff satisfaction.
• Assists staff with goal setting; implements continual performance development.
• Evaluates staffing patterns/needs; match staff competency with patient acuity.
• Effectively manages grievances in collaboration with appropriate leadership and Human Resources, monitors staff for fitness for duty, performance improvement and initiates corrective action as appropriate.
• Identifies key performance indicators; establishes data collection methodology; evaluates performance data; responds to outcome measurement findings; complies with documentation requirements.
• Works collaboratively with Clinical Supervisors to identify staff performance issues/needs, provides feedback and support to address staff issues requiring immediate intervention, and identifies educational needs to ensure maintenance of established performance, competency, and quality standards.
• Monitors/reviews MIDAS safety reports and collaborates with Clinical Supervisors for trends; develops and implements strategies to address drifts in practice.
• Assesses customer and patient satisfaction; develop strategies to address satisfaction issues.
• Develops and supervises staff through provision of timely feedback and use of appropriate Human Resource policies and tools to facilitate and ensure the ability of staff to achieve highest level of professional growth and desired performance standards.
• Collaborates with unit-based Clinical Education Specialist for orientation and ongoing professional development of all staff.
• Participates both proactively and retroactively in assessing and reviews quality of care by utilizing modalities such as rounding, data collection through dashboards, etc. and participating in event reviews, as appropriate.

Financial Management

• Recognizes the impact of reimbursement on revenue. Monitors to ensure accuracy of room accommodation and procedural charges.
• Provides timely review and feedback to management team for fiscal responsibilities of designated areas reflecting optimal utilization of all resources.
• Works in collaboration with other leaders and departments to develop, secure approval for, and monitor revenue, expenses and capital budget for areas of responsibility.
• Reviews financial data monthly and recommends/implements strategies to ensure compliance with approved budgets.
• Conducts ongoing evaluation of productivity.

Strategic Management

• Establishes and oversees unit-based goals in conjunction with division and organizational goals/priorities.
• Supports the growth of Phoenix Children’s; participates in the development and implementation of programs, as applicable.
• Oversees all aspects of care delivery, both direct and indirect, for areas of responsibility.
• Facilitates, attends and participates, as appropriate, in medical staff, hospital and patient care area committees.
• Facilitates a structure of shared governance; support a just culture.
• Supports unit based and system wide research and quality improvement initiatives.
• Influences the practice of nursing through participation/professional organizations.
• Performs miscellaneous job-related duties as requested.

Benefits
Phoenix Children’s is proud to provide a comprehensive total rewards package to help our employees live their best lives. Our total rewards go beyond competitive pay and high-quality health plans to ensure you’re covered for almost every moment or event in your life. This includes:

• Competitive Pay
• Incentive Opportunity
• 401(k) Retirement Savings Plan with Company Match
•  Medical, Dental & Vision
• Health Savings Account with Company Match
• Flexible Spending Accounts
• Employer Paid Short & Long Term Disability
• Employer Paid Life Insurance
• Discounted Childcare Options
• Paid Time Off  Including Sick and Holiday Pay
• Well-being Programs
• On-site Employee Assistance Counselors
• Education and Adoption Assistance
• Supplemental Insurance: Accident, Hospital, Critical Illness & Life with Long Term Care
• Identity Theft Protection Benefit
• Pet Care Benefit